When we began our jobs, we worked on the line and talked with clients directly and dealt with our teams. We had a good understanding of what the customer wanted and how our teams were doing in delivering service.
However, as we rose in the ranks and entered into the c-suite, it sometimes becomes more of a challenge to keep a finger on the pulse of the business and what exactly the customer wants.
In the March CI luncheon, you will be inspired as we discuss how to enhance the customer experience and several case studies.
See you in March!
Date– Thursday, 17 March 1230PM-1400PM
Roppongi Hills Club- Star Anise
51 fl. Roppongi Hills Mori Tower,
6-10-1 Roppongi, Minato-ku,
Tokyo, 106-6151 Japan